Refund policy

Return window

  • Within 3 days of delivery: refund, no reason needed. Request a return within 3 days of receiving your order. Your refund is issued after the returned item passes our restocking inspection.
  • Days 4 to 7 after delivery: store credit. Returns requested 4 to 7 days after delivery receive store credit instead of a refund.
  • After 7 days: we can't accept returns.
  • Delivery date is the delivery date shown in your order's tracking.

Holiday gift returns

Orders delivered between November 15 and December 24 can be returned for store credit until January 7, so gifts can be opened before deciding.

How to return an item

  1. Email returns@findyourclouds.com with your order number within the return window.
  2. We'll reply with return instructions and a prepaid return shipping label. Items sent back without an approved return request will not be accepted.
  3. Pack the item and ship it with the label to: 1728 Ocean Ave, PMB# 130, San Francisco, CA 94112.

Restocking inspection

Every returned item is inspected before any refund or store credit is issued. Items should come back in the condition you received them: unworn, unwashed, with tags attached and in the original packaging.

Return shipping charge

A flat $7 charge for the prepaid return label is deducted from your refund or store credit. Original shipping charges are not refunded.

Refunds and store credit

  • Refunds: approved refunds for the item price, less the $7 return charge, go back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it.
  • Store credit: the amount is based on the condition of the returned item, at House of Clouds' discretion. Items returned worn, washed, damaged or without tags may receive reduced credit or no credit.
  • If more than 15 business days have passed since your return was approved, contact us at returns@findyourclouds.com.

Damaged, defective or wrong items

Please inspect your order as soon as it arrives. If an item is defective, damaged or not what you ordered, contact us right away so we can make it right. We'll send a free return label, and the $7 return charge doesn't apply. These cases are handled separately from the return window above.

Non-returnable items

Items marked Final Sale on the product page, and all custom orders (special orders and personalized items), can't be returned. Eligible gift card purchases can be refunded as store credit only.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.