As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Your Privacy Choices
Shipping Policy
Thank you for shopping with House of Clouds. Here is when your order will ship and arrive.
Where orders ship from Orders ship from our Global Warehouse. A small number of ready-to-ship items ship from our San Francisco location; checkout shows the options for those items.
Delivery times (US) • Standard Shipping: delivered in 7–14 days. • Express Shipping: delivered in 3–5 days. • Shipping rates are shown at checkout.
Weekly order cutoff • Orders placed by Wednesday at 12:00 PM Pacific are included in that week’s shipment. • Orders placed after the cutoff are included in the following week’s shipment. • Delivery times start once your order ships. You’ll receive a confirmation email with tracking when it does.
Made-to-order, custom and presale items These items first need production time, shown on the product page or confirmed with you when you order. Once production is complete, the same weekly cutoff and delivery times apply. Orders with both ready and made-to-order items ship together when everything is ready, unless separate shipping is requested.
Out-of-stock items If an item is out of stock, you can ask to be notified when it’s available again.
Delays Holidays, customs, carrier delays and other events beyond our control can affect delivery times. We’ll keep you informed if your order is delayed.
Returns Returns requested within 3 days of delivery receive a refund; returns requested 4 to 7 days after delivery receive store credit, after the item passes our restocking inspection. A flat $7 return shipping charge applies. See our Return and Refund Policy for full details.